OUR POLICIES

Our products are covered by a 30-day warranty on any manufacturer’s defects. If you believe that your product has failed as a result of a defect we’re here to help.You have 30 calendar days to request a replacement for the item from the date you received it. To be eligible for a replacement, your item must be shipped back to us for inspection so we can determine the cause of the issue.

A purchase order should be provided when service is scheduled. If the purchase order is issued with a “not-to exceed limit,” the limit should be sufficient to cover all reasonable and expected charges as defined by the technical services department. If the actual cost of service exceeds the limit of the purchase order, the customer will be responsible for amending the purchase order to cover the actual charges.

HJ Waterjet, Inc. respects your privacy and is committed to safeguarding your privacy online. While information is the cornerstone of our ability to provide superior customer service, our most important asset is our customers’ trust. That is why keeping customer information secure is a top priority at HJ Waterjet, Inc. The information received from you is regarded and treated as confidential business information for use only by HJ Waterjet, Inc. At no time will information be shared with third parties or anyone outside HJ Waterjet, Inc.