RETURN POLICY

We pledge our cooperation to handle returns in a prompt and fair manner. Please contact CUSTOMER SERVICE for ALL returns.

Our products are covered by a 30-day warranty on any manufacturer’s defects. If you believe that your product has failed as a result of a defect we’re here to help.You have 30 calendar days to request a replacement for the item from the date you received it. To be eligible for a replacement, your item must be shipped back to us for inspection so we can determine the cause of the issue. Once we receive your item, we will inspect it and notify you that we have received your item.If a manufacturers defect is found to have caused a fault in your product a replacement item will be shipped at no cost to you.

SEE BELOW FOR RETURN PROCEDURES:

1. STOCK MATERIAL – Returns for customer’s convenience

Provided the material is in an unused,re-salable condition and of current design, Customer Services will issue a Return Material Authorization (RMA) subject to the following:

• A. No re-stock handling charge if:
  1. Material reaches us within 30 days from ship date.
  2. Must provide our invoice number.
  3. Parts must be packaged in original packaging that is unused, undamaged and in re-salable, as-new condition.
  4. Full Return must be properly packaged to ensure parts are not damaged during transit to HJ Waterjet, Inc.
• B. A 35% re-stock handling charge applies if:
  1. Material reaches us after 30 days.
  2. No Invoice Number is provided.
  3. Parts are not properly packaged in original packaging that is unused, undamaged and in re-sellable, as-new condition.
  4. Full Return is not properly packagedto ensure parts are not damaged during transit to HJ Waterjet, Inc.

2. NON-STOCK OR DIRECT SHIP MATERIAL – Returns for customers convenience

Contact Customer Service before returning material with a list of the item(s) to be returned, the reason for return, and our invoice number. Non-stock material may be non-returnable; we will request return from thevendor and make arrangements to get the material from you within 30 days. Return of non-stock material issubject to a minimum 35% re-stock handling charge and any applicable freight charges.

3. OUR ERROR

Contact our Customer Service Department and every effort will be made to correct the error promptly.

4. DEFECTIVES

Adjustments will be made in accordance with manufacturer’s warranty.Please recognize that warranties vary from supplier to supplier.Depending on the nature of the defect, we may have to involve factory personnel.

5. EXCLUSIONS – NON RETURNABLE FOR CREDIT

• A. Vendor refuses to accept the return.
• B. Material cut-to-length or otherwise modified to customer’s specification.
• C. Obsolete, discontinued, or “close-out” items.
• D. Broken fragile items, e.g. porcelain or glass.
• E. Material not purchased from us.
• F. Custom material or material otherwise not returnable to the factory.
• G. Non-stock material without our invoice.

NOTE: Re-salable Condition is defined as the following:

• A. In ORIGINAL packaging.
• B. ALL materials and manuals are included.
• C. NO writing/stickers on container(s).
• D. Item must NOT have been installed.

*CREDIT WILL BE ISSUED WITHIN TEN DAYS OF RECEIPT OF MATERIAL.